These Terms and Conditions (together with any documents referred to in them) apply to our supply to you of products or services (the "Product(s)") listed in our online shop found on our website www.mysmilesrewards.com (the "Website").
We do not accept orders from individuals outside the countries which are listed in paragraph 3.1 of these Terms and Conditions (the "Serviced Countries").Some restrictions are placed on the extent to which we may accept orders from or arrange delivery to other specific countries or areas within countries.
Please read these terms and conditions carefully before ordering any product(s) from 'Rewards'. You should understand that your use of the Website or the information contained within the Website or by ordering any of our product(s), you are agreeing to be bound by these terms and conditions. 'Rewards' in its sole discretion, reserves the right to change these terms and conditions at any time without notice, although any changes will be posted on the Website. By browsing the Website, you accept that you are bound by these terms and conditions and we therefore recommend that you check these terms and conditions each time you visit the Website.If you do not agree with the terms and conditions please do not use the Website.
In order to purchase Product(s) you must be an ENTERTAINER Member (that is, you have registered on any of the ENTERTAINER media which includes but is not limited to our ENTERTAINER mobile application or the ENTERTAINER website www.theentertainerme.com and you have bought any of our ENTERTAINER Product (ENTERTAINER Product). Please note, that the ENTERTAINER Product must be active and you will first have to earn Smiles in order to make a purchase on 'Rewards'.
If you are not an ENTERTAINER Member you need to register on the Website and buy an
ENTERTAINER Product. To register with us you must ensure that all the details provided
by you on registration or at any time are correct and complete. You must inform us
immediately of any changes to the information that you provided when registering by
updating your details in the "Your Account" area of the Website.
To become an ENTERTAINER Member, you further need to buy an ENTERTAINER Product. Please note, you will first have to earn Smiles in order to make a purchase on 'Rewards'.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. If you are an ENTERTAINER Member (ENTERTAINER Member)you agree that your use of the Website shall be governed by these Terms and Conditions.
We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
We do not sell Product(s) for purchase by children. We sell children's Product(s) for purchase by adults. If you are under eighteen (18) years of age, you may only order Products with the involvement of a parent or guardian.
All content included on the Website, such as text, graphics, logos, button icons,
images, audio clips, digital downloads, data compilations, and software, is our property
or the property of our affiliates or our content suppliers and is protected by
international copyright and database laws and treaties around the world. All such rights
are reserved. The compilation of all content on the Website is the exclusive property of
'Rewards' and our affiliates and is protected by UAE and international copyright
database right laws. All software used on the Website is the property of 'Rewards',
affiliates or our software suppliers and is protected by international copyright and
authors rights' laws.
If you use the Website you may not systematically extract and/or re-utilize parts of the content of the Website without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this Website, without our express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of the Website without our express written consent.
www.mysmilesrewards.com and other marks indicated on our Website are trademarks or registered trademarks of 'Rewards', our affiliates in the UAE and/or other jurisdictions (the "ENTERTAINER Group"). Website graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of the Website. Our trademarks and trade dress may not be used in connection with any product or service that is not featured on the Website in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits us. All other trademarks not owned by us that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
We take care to ensure that information on the Product(s) including price, availability, specifications and images will be as accurate as possible. However, the Product(s) will be regularly updated which may affect the images, availability, specifications and prices. You should also be aware that Product(s) featured on the Website are not to scale (unless specifically stated in the individual product descriptions). If you are not happy with the Product(s) you receive you may return the same in accordance with paragraph 6 of these Terms and Conditions. Any typographical, clerical or other error or omission on any page of the Website shall be subject to correction without any liability on our part.
You must, upon receipt of any product(s), read carefully any safety warnings and follow clearly any guidelines on how to use the product(s). If you are in any doubt about the use of the product(s), the meaning of any warnings, or whether your intended use of the product(s) is safe, we urge you to contact the manufacturer for clarification prior to use.'Rewards' will not be held responsible for any negligent use or misuse of product(s) purchased. Nothing in these guidelines should be thought to supersede, or to alter, or to take precedence over manufacturers' instructions. If no instructions are issued and you have a query about how to use the product(s) you are purchasing, we request that you consult the manufacturer.
When you place an order to purchase a Product(s) from us, we will send you an e-mail
confirming receipt of your order and containing the details of your order and the
address for delivery. This does not mean that your order has been accepted.
The contract between you and us (the "Contract") will only be formed when our shipping partner sends you an SMS confirming the dispatch of your Product(s) (the "Dispatch Confirmation Message"). Any Product(s) on the same order which we have not confirmed in a Dispatch Confirmation Message as having been dispatched do not form part of that Contract. We will not be obliged to supply any other Product(s) which may have been part of your order until the dispatch of such Product(s) has been confirmed in a separate Dispatch Confirmation Message. You are responsible for ensuring the accuracy of the terms of any order you submit. We reserve the right to reject any order or contact you for additional information if the address supplied is insufficient or if your mobile phone has been switched off.
You should be aware that once we begin the delivery process you will not be able to cancel
any Contract you have with us other than through our returns process - see paragraph
these Terms and Conditions.
These Terms and Conditions are incorporated into any Contract formed between you and us.
As we process your order, we will inform you by e-mail or by phone if any of the
Product(s) are unavailable. Occasionally Product(s) may be out of stock. If this occurs, you will be offered an alternative or refund.
The price of the Product(s) will be the price set out on the relevant page of the Website (except in cases of obvious error) together with the delivery charges and Taxes, where applicable (see paragraph 7.2 of these Terms and Conditions), which will be added to the total amount due as set out in paragraph 2.3 of these Terms and Conditions below.
We reserve the right to change the prices at any time. Whilst prices are liable to change at any time, the changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation E-mail.
Whilst we make every effort to ensure that all prices are accurate and up to date sometimes errors do occur and the prices stated are incorrect. Where the correct price is higher than the one on our Website, we will inform you of the correct price to confirm whether you would like to continue with the transaction. We are under no obligation to provide the Product(s) to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation E-mail, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. If the correct price is in fact lower than the price on our Website, we will either contact you and discuss the pricing error before we proceed with your order, or notify you of the error and cancel your order or you will receive a refund for the difference between the selling price and the actual price.
All our prices are shown in United Arab Emirates Dirhams ("AED"). You will however be liable for any import duties and Taxes, which may be charged in a currency other than AED that may be levied in the country of delivery (if applicable). Please see also paragraph 7.
Payment for all Product(s) must be by credit card. We accept payment by Visa and
MasterCard credit cards only. We will charge your credit card when the order is
Upon providing details of your chosen payment card, you confirm that you are authorised to use the payment card to pay for the Product(s) ordered and you further confirm that you authorise us to deduct from the payment card the full price of the Product(s) and all other payments which may be due such as delivery charges and applicable taxes and duties.
All payments for Product(s) shall appear on your bank statement as 'Rewards' and shall be effected in AED. The payments shall, where applicable, be converted into your home currency at the rate prevailing on the date of the payment. You agree that any charges relating to payment in a currency other than AED will be borne by you.
The rate of exchange between AED and your local currency is determined by your issuing credit card provider and may include a mark-up on the standard exchange rate between AED and your local currency and/or a transaction fee. We have no control over the rate of exchange used by your credit card provider. Please note therefore that any such variances in the exchange rate or transaction fees are solely for your account.
If you are an ENTERTAINER member who has access to an active ENTERTAINER Product you can
purchase Product(s) on 'Rewards' by using the digital currency accumulated
use of certain ENTERTAINER Products known as "Smiles" (Smiles). If you
are not an ENTERTAINER Member with a Smiles balance, you cannot avail yourself of this
All Product(s) that may be purchased from 'Rewards' or must be purchased directly through the Website. Smiles will be redeemed for each transaction.
Smiles do not have any direct cash value and are not convertible into cash.
ENTERTAINER Members may redeem Smiles at any time while the Smiles are valid, subject to Product(s) availability and delivery.
All Product(s) are subject to availability and suppliers' restrictions. We, our suppliers, affiliates or Third Parties who may supply Product(s) and other entitlements to us for sale on the Website or on such supplier's, affiliate's or Third Party's own website ("Service Partners") may from time to time impose a period in which no Product(s) will be available. We may withdraw, replace or substitute Product(s) at any time without notice.
We may at any time without notice alter the number of Smiles required to obtain a particular Product(s), withdraw a Product(s) supplied or impose additional restrictions on a Product(s) or conditions of obtaining it.
Please note that no Smiles will be earned for any Product(s) purchased from 'Rewards' either via the Website.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation
E-mail or, if no delivery date is specified, then within 4 Business Days ('Business
Day' is is any private sector working day (except for days declared by the Ministry
of Labour to be public holidays in the private sector, Fridays and Saturdays) in the United
Arab Emirates) or a reasonable time from the sent date of the Dispatch Confirmation E-mail,
unless there are exceptional circumstances. Whilst every effort will be made to deliver the
Product(s) in accordance with the timescales set out, we do not accept any liability for the
late delivery of the Product(s).
For Product(s) which are to be delivered to the specified delivery address delivery will be shipped to the address shown for delivery on your Dispatch Confirmation E-mail as stipulated by you in your order. The address given must be a full street address as 'Rewards' cannot accept orders stipulating delivery to Post Office box numbers. Please note that items ordered together might not be despatched at the same time.
We do not accept orders or delivery to individuals outside the following Serviced Countries:United Arab Emirates
We do not deliver to the following addresses:Post office boxes and the out of service areas listed below (Out of Service Areas).
If you would like us to deliver to any of the delivery-on-request areas listed below (Delivery On Request Areas), additional charges will apply as advised by our logistics partner. You will be contacted with details of these fees and will also have the opportunity to collect or cancel your order before dispatch if you choose not to proceed.
Al Adla, Al Dabiya, Al Dhafra (Airbase), Al Fayaa , Al Hamra, Al Khis, Al Sila'a, Alyhyali, Arada, Asab, Baraqah Nuclear Plant, Bida Al Mutawa, Dalma Island, Guwaifath, Hamim, Jeeisah, Jereirah, Kayyam, Liwa, Rumaitha, Sabkhah, Shalila, Shaybah, Shubaytah, Taraq, WedhailAl Ain
Abu Hurabah, Abu Krayyah, Al Araad, Al Dahma, Al Dhahira, Al Gharbia, Buraimi, Malagit, Umm Zamool
Al-Jeer, Shamm, Wadi Sidr, Saqr Port, Maritime City, Khor KhuwairFujairah - Once a week
Wadi Sidr, Shiji / Al Madha / Hala Area, Wadi Al Abadala, Wadi Al Helo, Munai / Mujeera, Taween / Al Bithnah, Hatta / MasfoutSharjah - Once a week
Al Dhaid - Suhaila Area, Lahbab, SuwaydanAbu Dhabi - Twice a week
Bainoonah / New Shahabiyah, Beda Zayed / Madinat Zayed, Habshan / Salaam City, Ajban / Bu Hasa, Sanaya / Industrial Area, Liwa Camel Race / Tilal Hotel, Defence Area, Ghantoot Camp / Mirfa, Wadi E Ghaznan, Ruwais / Ruwais Housing, Ghayati / Camp & City, Tarif / Barari, Jabal E Dana, Faqeera City, Al KhatimAl Ain - Once a week
Rawdah / Al Shwaib, Al Khazna / Al Quaa / Al Wagan
The Product(s) will be at your risk from the time of delivery and ownership of the Product(s) will only pass to you when we receive full payment of all sums due to us in respect of the Product(s), including delivery charges and any applicable Taxes or duties.
Our delivery service is free of charge for customers who spend over 100 AED and pay the Smiles price for their purchase. Delivery charges for other purchases are available for review on the Website at the time of order. Please note that for orders that do not meet the required minimum spend and are part-purchased with Smiles, you will be required to pay for any delivery charges in addition to the price of a Product(s).
We provide a 30 day returns guarantee from the time you receive the Product(s) under the following circumstances:
When ordering Product(s) from us you may be subject to import duties and taxes ("Import Duties"), which are levied upon importation. Any additional charges for Import Duties must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering Product(s) from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Also, we may provide certain order, delivery and product information, such as titles, to our delivery companies and such information may be communicated by them to customs authorities in order to facilitate customs clearance and comply with local laws.
Please also note that you must comply with all applicable laws and regulations of the country to which the products are destined. We will not be liable for any breach by you of any such laws.
All prices are displayed as exclusive of VAT, GST, sales tax, sales or use tax or consumption tax ("Taxes"). Where required, we also display the price as inclusive of Taxes. We will indicate to you if we are required to charge you any Taxes on the sale of the Product(s) before you finalise your order.
The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of the ENTERTAINER Group and Third Parties and any other company connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use of 'Rewards'or in connection with the use, inability to use, or results of the use of 'Rewards', any websites linked to it and any materials posted on the Website, including but not limited to any liability for:
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under UAE law.
Please also note that, otherwise than in relation to UAE law, we do not warrant that a product(s) or any product information will comply with all laws, regulations and codes of practice, of any other country.
We warrant to you that any Product(s) purchased from us is of satisfactory quality and reasonably fit for all the purposes for which Product(s) of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaching our Contract with you is strictly limited to the price of the Product(s) which you purchased and any losses which are a foreseeable consequence of any such breach. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability for:
We are not responsible for indirect losses which occur as a side effect of your direct loss or damage (including but not limited to such losses as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
You agree to indemnify us and our affiliates, employees, suppliers, agents and representatives, and to hold us and/or them harmless from and against any and all claims, and liabilities (including legal costs) that may arise out of your use of material obtained through 'Rewards' from your breach of these Terms and Conditions, or from any such acts arising through your use of 'Rewards'.
We reserve the right, in our sole discretion, to deny access to the Website or any portion of it to any user without notice or liability.
We may collect and process the following Personal Information about you:
We use your Personal Information collected by us in the following ways:
If your Personal Information changes, we will provide a way to correct, update or remove your Personal Information previously provided to us. You can contact us at [email protected]
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control ("Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to an end or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If you breach these Terms and Conditions and we take no action, we will not be considered to have waived the rights we have against you which arise from any such breach. Furthermore, we will still be entitled to enforce any rights which we may have in any other situation where you breach these Terms and Conditions.
Any waiver by us of any rights accruing to us under these Terms and Conditions shall only be effective if it is expressly stated to be a waiver and is communicated to you in writing by e-mail.
The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
If any of these Terms and Conditions or any provisions of a Contract between you and us are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and Terms and Conditions in force at the time that you order Product(s) from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Dispatch Confirmation E-mail (in which case we have the right to assume that you have accepted any change to the Terms and Conditions, unless you notify us to the contrary within 14 days of receipt by you of the Product(s)).
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between 'Rewards' and you, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or which may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms and Conditions.
'Rewards' and use of it is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any proceeding with respect to or in connection with 'Rewards' and/or use of it must be brought in that jurisdiction.
Address: The Entertainer General Trading LLC, GDP-5, Al Goze Industrial Third, Plot# 28-0, PO Box 213559, Dubai, United Arab Emirates